Mbwana Tech Solutions Ltd
203 Peterborough Road, London, England, E10 6HH
Company Number: 16495378
This Legal Notice governs the use of our website, the provision of IT consultancy services, and the processing of personal data. By accessing our website or engaging Mbwana Tech Solutions Ltd, you agree to these terms.
1. Website Terms & Conditions
1.1 Use of Website
Our website provides information about IT consultancy, networking, and infrastructure services. We do not guarantee uninterrupted access or complete accuracy of information.
1.2 Intellectual Property
All content, images, and materials on this site are the property of Mbwana Tech Solutions Ltd or our licensors. Unauthorised use or reproduction is prohibited.
1.3 External Links
Links to third-party websites are for convenience only. We do not endorse or assume responsibility for their content.
1.4 Prohibited Use
Users must not misuse the website, submit false information, or interfere with its operation or security.
2. Terms of IT Consultancy Services
2.1 Scope of Services
Mbwana Tech Solutions Ltd provides enterprise IT consultancy, including network architecture, systems integration, cloud deployment, and cybersecurity for business, healthcare, and education sectors.
2.2 Quotations & Pricing
Quotes are valid for 14 days unless otherwise stated. Pricing may vary for bespoke solutions, additional services, or material/software costs.
2.3 Scheduling & Access
Clients must provide safe access to premises, equipment, and systems. Appointments may be rescheduled if conditions are unsafe.
2.4 Payment Terms
Invoices are due as agreed in the proposal or contract. Late payments may incur interest under UK law.
2.5 Cancellation & Variations
Cancellations must be submitted in writing. Fees may apply for short-notice cancellations or bespoke service adjustments. Variations require prior agreement.
3. Liability & Warranty
- Liability is limited to the value of services provided.
- Mbwana Tech Solutions Ltd is not responsible for indirect, consequential, or third-party losses.
- Services are delivered with due skill, but results may vary depending on client infrastructure or site conditions.
4. Privacy Policy & GDPR Compliance
4.1 Data Collected
- Client and project information, including names, contacts, and IT requirements
- Payment and billing details
- Website usage and analytics data
4.2 Use of Data
Data is used to deliver services, manage projects, process payments, and improve client experience.
4.3 Data Sharing
Personal data is not sold. It may be shared with third-party providers where necessary for service delivery or analytics.
4.4 Data Security & Retention
Data is stored securely and retained only as required for legal or operational purposes. Access is restricted to authorised personnel.
4.5 Rights of Individuals
Clients can access, correct, or request deletion of personal data and may object to processing where applicable.
5. Cookie Policy
We use cookies to improve site performance, user experience, and analytics. By using the site, you consent to cookies. Preferences can be managed in your browser.
6. Hosting & SLA-Specific Service Terms
6.1 Hosting Scope
Our hosting services cover server allocation, uptime monitoring, and technical support for client websites or IT infrastructure hosted by us.
6.2 Service Level Agreement (SLA)
We target 99.9% uptime. Scheduled maintenance will be communicated in advance. Unforeseen downtime may occur due to technical issues beyond our control.
6.3 Client Responsibilities
Clients must provide accurate information, maintain secure access, and report issues promptly. Misuse may result in service suspension.
6.4 Support & Response Times
Support requests will be addressed within 24 hours during business days, with critical issues prioritised.
6.5 Liability
We are not liable for indirect losses, third-party service failures, or circumstances beyond our control.
6.6 Termination
Services may be terminated with 30 days’ notice. Client data will be returned or securely deleted upon termination.
7. Governing Law
These terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the courts in England and Wales.